Client Support Specialist

0 - 5 Years
Mohali, Chandigarh

Job Description

- Provide post-implementation product support to customers
- Manage customer support cases/tickets on a daily basis, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving issues.
- Responding to Customer-reported issues in a timely manner per our SLA
- Communicate progress of resolution/status to the customer in a timely fashion and/or per service level agreements
- Manage escalations and expectations for both the customer and Internal personnel

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Vision Unlimited
One of the pioneering MNC's in digital marketing
View Contact Details+

Recruiter Name:Mehak Arora

Contact Company:Vision Unlimited

Telephone:8929340678

Email :mehak@visionunlimited.info

Website:http://jobs.visionunlimited.info