Client Support Specialist

0 - 5 Years
Mohali, Chandigarh

Job Description

- Provide post-implementation product support to customers
- Manage customer support cases/tickets on a daily basis, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving issues.
- Responding to Customer-reported issues in a timely manner per our SLA
- Communicate progress of resolution/status to the customer in a timely fashion and/or per service level agreements
- Manage escalations and expectations for both the customer and Internal personnel

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Vision Unlimited
One of the pioneering MNC's in digital marketing
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Recruiter Name:Mehak Arora

Contact Company:Vision Unlimited