Team Leader

From 5 to 10 year(s) of experience
₹ 5,00,000 - 8,00,000 P.A.

Job Description

Roles and Responsibilities

As a Team Leader – Subscriber Services, the incumbent shall be responsible for delivery of a team providing administrative services that our Subscribers would require CFT Resources at IDC to help them with.

This would include, however, not limited up to:

• Tasks Creations
• Transaction Processing
• Document Capture
• Outbound voice process to set up Check By Phone, Web Payments with creditors (Voice Profiles only).

An ideal candidate shall be learning-focused, intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in building trust- based relationships with clients and across the company

Responsibilities

• Be a Subject Matter Expert and provide mentoring to all team members on issues needed.
• Be able to manage the team members directly for any coaching or supervision needs.
• Identify areas needing further intervention of the Process Manager.
• Work with Counterparts for facilitation of Process related issues.
• Be able to have On-Point communication with creditors to set up Payments in a proficient manner
• Relay all information needed & as provided for successful setup of payments
• Address customers in a professional and respectful manner
• Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary
• Maintain up-to-date knowledge on business areas
• Maintain broad knowledge about company’s products and services


Desired Candidate Profile

• MBA/PG/Graduate with at least 7 years of experience in the Voice services for a business in the Finacial Services or Banking Industry.
• Has at least 1 year of experience of handlinmg a team of at least 5-6 Direct Reports.
• Proficient with Reporting Skills and has confidence with Google, MS Office Suite Apps.
• Ability to interact with Client-Level Counterparts for effective resolution of process related issues.
• **Should have scored 60% & above throughout academics
• Good Communication Skills (English – USA)
• Sensitization in American Culture
• Open to work in Night Shift
• Proficiency in Typing (35 wpm)


Role:Non - Tech Support - Non Voice

Salary: 5,00,000 - 8,00,000 P.A.

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Non Voice

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Vision Unlimited

Our client is a rapidly growing Silicon Valley based Financial Technology Company focused on creating secure and compliant payment solutions for leading debt settlement companies in the US. They build state of the art product solutions for the Fintech space at their Development Center located in Rajiv Gandhi IT Park, Chandigarh.
Company Info
X
View Contact Details+

Recruiter Name:Akhtar Ahsan

Contact Company:Vision Unlimited

Telephone:+919815099959

Reference Id:TLFN1

Website:http://jobs.visionunlimited.info