Business HR Roles and Responsibilities
- Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that company policies are adhered to, in the program
- Work closely with Business on calibration process for performance management system
- Understand employee pulse, escalate to appropriate levels & ensure end to end resolution
- Investigate and close any conduct related violation and take necessary disciplinary action wherever required
- Monitor & govern Performance Coaching & Improvement process for bottom performers in the program
- Carry out career and capability development programs for identified group of A-PM pool
- Attrition management for the program/process
- Target – Fostering an ecosystem of quick turn around for grievances while endeavoring to reduce the quantum gradually
HR Reach out
- Connect one-on-one with Analyst- Manager pool during the pulse check
- Govern leadership connects for the program
- Oversee the 90-Day on-boarding & assimilation program for Analyst -Manager pool in the program
- Coach employees for them to invest in their capability building
Performance Appraisal and Career Planning
- Conduct sessions to educate employees on Performance Management System
- Ensure goal-setting activities getting carried out between the managers and their direct reports basis defined timelines
- Guide & sensitize managers with evaluation process
- Close appraisal calibration with Business
HR Ops Compliance
- Conduct exit interviews of Analyst-Process Manager within timelines
- Timely closure of Bottom Quartile
- Close Back Ground verification cases of Analyst-Process Manager in the Program where Insufficiency/discrepancy has been identified
Tracker Updating and Reporting
- Ensure that all trackers including pulse, disciplinary (conduct and performance) are updated promptly and further shared with the Sr. HR BP and other stakeholders
- Create all necessary reports and dashboards required for each program/process area
Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement to motivate higher performance levels
